Mercy Health
Mercy Health is a leading not-for-profit Catholic health care provider, offering a wide range of medical services across Victoria and New South Wales. With a commitment to delivering compassionate care, Mercy Health operates hospitals, aged care facilities and community services, focusing on holistic and patient-centered healthcare.
- Nationwide VC Rollout
- Powered by Crestron
- Reliable AV Technology
Delivering consistent solutions, no matter the location.
Vision One Technologies was engaged to design, deploy and commission a large-scale Microsoft Teams Rooms solution across more than 80 rooms spanning 35 sites nationally. Covering a diverse range of environments—from small meeting rooms through to large boardrooms and conference facilities—this 18-month rollout, commencing in July 2024, represents one of the most comprehensive unified communications deployments within the healthcare sector. To ensure consistency and quality across all locations, the Vision One team coordinated extensive interstate and regional travel, delivering a cohesive, standardised solution across every Mercy Health site.
- Standardisation Across Sites: Deliver a consistent meeting room technology standard across all Mercy Health locations, regardless of room size or location
- Seamless Teams Experience: Provide a reliable and intuitive Microsoft Teams Rooms experience with consistent audio and video performance across all spaces
- Scalability & Manageability: Ensure the solution is scalable, easy to use and supported by centralised monitoring and lifecycle management
- ClientMercy Health
- DateJuly 2024 - November 2025
- Products UsedCrestron UC-B31-T Microsoft Teams Rooms System, Crestron UC-B70-A-T-I Microsoft Teams Rooms System, LG Commercial Displays, Crestron Automate VX Tracking System
A VC powerhouse: Crestron sets a reliable foundation.
Vision One Technologies deployed a carefully standardised suite of Microsoft Teams Rooms solutions, tailored to suit varying room sizes while maintaining a consistent user experience across all sites.
For small to medium meeting spaces, the Crestron UC-B31-T Microsoft Teams Rooms System was implemented. This compact, front-of-room solution integrates a collaboration bar with camera, microphones and speakers, delivering a high-quality, all-in-one conferencing experience. With beamforming microphone technology, a wide-angle camera and intuitive touch panel control, these rooms provide a true plug-and-play environment—allowing staff to walk in, start meetings instantly and collaborate without technical barriers.
Fully integrated for high-quality experiences.
In medium to large spaces, Vision One deployed the Crestron UC-B70-A-T-I Microsoft Teams Rooms System, featuring the powerful Crestron Video Bar 70. This solution incorporates a dual-camera system with intelligent speaker tracking and group framing, supported by advanced beamforming microphones and enterprise-grade processing via the Crestron UC Engine. The result is a highly immersive meeting experience, ensuring all participants—both in-room and remote—are clearly seen and heard.
A key element of the rollout was the standardisation of display technology across all locations, with the LG commercial display range deployed throughout. Screen sizes were carefully selected to suit each space, including 55″ displays for small rooms, 65″ for small-to-medium spaces, 75″ for medium rooms and 86″ displays for large meeting rooms and boardrooms—ensuring optimal visibility and performance in every environment.
Premium technology for premium environments.
At the premium end of the deployment, the flagship installation at the Mercy Health Richmond Boardroom represents the pinnacle of the rollout. This space features the Crestron Automate VX multi-camera speaker tracking system, incorporating four Crestron 1Beyond cameras positioned at the front of the room. Intelligent multi-camera switching dynamically focuses on active speakers, delivering seamless transitions and a broadcast-quality video conferencing experience.
Putting the 'easy' in 'easy-to-use'.
To support the long-term performance and reliability of the deployment, Vision One implemented a structured managed services program powered by the Crestron XiO Cloud Platform. This enables remote monitoring and management of all devices across the network, including real-time alerts, diagnostics, firmware updates, device provisioning and integration with enterprise platforms such as ServiceNow—ensuring proactive support and ongoing system optimisation.
Setting the standard across state lines.
This nationwide deployment has placed Mercy Health at the forefront of consistent, high-performance video conferencing solutions. By standardising technology, simplifying user interaction and enabling centralised management, Vision One has created a future-ready communications environment that supports both clinical and administrative teams. From small meeting rooms to flagship boardroom spaces, Vision One continues to support Mercy Health through reliable, high-quality solutions—empowering staff to connect and communicate with confidence.
Exceptional audio and intelligent video capabilities deliver clear, engaging communication for both in-room and remote participants.
Flexible system design supports a wide range of room types while enabling easy expansion and integration.
Standardised technology across 80+ rooms ensures a familiar, seamless experience for staff at every location.
Cloud-based monitoring and management provide proactive support, improved reliability and simplified system maintenance.
